Frequently Asked
Questions

Vietnamese lacquer art (sơn mài) is an ancient craft using the refined resin of the Rhus succedanea tree. Artists apply dozens of layers — each cured for 24 hours — then sand and polish the surface to reveal extraordinary depth, luminosity, and colour. Unlike any other medium, lacquer changes character with light, appearing almost to glow from within.

Yes. Every work in our collection comes with a hand-signed Certificate of Authenticity from the artist, full provenance documentation, and our gallery verification seal. We work exclusively with master artists and their verified studios.

Yes, we ship worldwide. All works are carefully packed by specialist art handlers and shipped fully insured. Shipping costs and estimated delivery times are provided at checkout. For very large works, we offer white-glove delivery service.

Absolutely. We facilitate bespoke commissions with several of our represented artists. The process typically takes 3–6 months depending on complexity. Please contact us with your concept, dimensions, and budget for an initial consultation.

We accept all major credit and debit cards, bank transfers, and PayPal. For works over $5,000, we also offer instalment payment plans. All transactions are processed securely.

We offer a 14-day return policy for works that arrive damaged or significantly different from their description. Due to the unique nature of original art, all sales are final unless the work is damaged in transit. Please contact us within 48 hours of receipt if there is any issue.

Lacquer is one of the most durable art media in existence — properly cared for, works can last thousands of years. Keep pieces away from direct sunlight and extreme humidity changes. Clean gently with a soft, dry cloth. We provide full care instructions with every purchase.

Yes, we welcome gallery visits by appointment. Our main gallery is located at 4975 Transit Rd, Lancaster. We are open Monday–Friday 10:00–18:00, Saturday 10:00–20:00, and Sunday 12:00–17:00. Private viewings can be arranged outside these hours.